Privacy Notice

“Personal Information” is information through which a natural person is identifiable or may be identified. VetSys collects, uses and processes your Personal Information in order to provide you with services, products or information that you request via our Website.

The collection of Personal Information will be transparent to you, and you will have the opportunity to decide whether or not to provide it. If you choose not to provide any of the Personal Information requested, VetSys may be unable to complete your transaction, or provide the information, services or products you have requested.

VetSys collects information, including Personal Information, from you when you submit a form or request, such as: name, the company for whom you work, phone number, email address, as well as any other Personal Information you provide to VetSys. VetSys may also ask you to provide information about the product you are registering or want support for or the person/company that installed or maintains it.

VetSys may also collect information through your use of our Website, such as username, device identifiers, IP address, log files, and location data.

Your mobile or internet services providers may have a conflicting privacy position or policy that permits them to capture, use and/or retain your Personal Information when you visit the Website, but VetSys is not responsible for and does not control how other parties may collect your Personal Information when you access the Websites or Apps.

Our purpose in collecting this information is to provide customized forms' responses, services and content relevant to your specific needs and interests. Your information may be used by VetSys to carry out our contractual obligations, reply to your request.

Except where used in support of a contract with you or to fulfill a legal obligation, our use of your Personal Information will be only for legitimate business interests as set out below.

Personal Information collected on the Website may be used to:

Because VetSys is an international company, we may transfer your information from one legal entity to another or from one country to another within VetSys in order to accomplish the purposes listed above. We will transfer your Personal Information consistent with applicable legal requirements and only to the extent necessary for the purposes set out above.

VetSys relies on available legal mechanisms to enable the legal transfer of Personal Information across borders. To the extent that VetSys relies on the Standard Contractual Clauses (also called the Model Clauses) to authorize transfer, VetSys will comply with those requirements, including where there may be a conflict between those requirements and this Privacy Notice.

VetSys may use the Personal Information you provide to contact you about products, services, promotions, special offers, surveys, and other information that may be of interest to you. If you prefer not to receive such communications, please use the “unsubscribe” function within the communication or submit your request via the VetSys contact form available on the website here.

VetSys will ensure that any marketing communications sent by electronic means will provide a simple method for you to opt-out or unsubscribe. Please note that if you unsubscribe from marketing communications, you may continue to receive essential communications about your transactions with us.

We will also use your Personal Information to contact you in response to a direct inquiry or if you register to receive communications on the Website.

VetSys may share your Personal Information with its business partners, such as 3S Spring Services & Solutions SUARL, through either direct or indirect collaboration for the purposes set out above.

In addition, VetSys will provide access to or share Personal Information on an as-needed basis with third parties, such as trusted service providers, consultants and contractors who are granted access to VetSys facilities and systems or which provide services to VetSys, and with government agencies and others as required by law. In particular, VetSys will only share your Personal Information outside VetSys to:

Your Personal Information will also be maintained and processed by our service providers in the United States, Tunisia and in other jurisdictions, within an appropriate legal and contractual framework.

VetSys is committed to ensuring the security and integrity of Personal Information. VetSys has adopted reasonable physical, technical, organizational and administrative procedures to safeguard your Personal Information. However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmission to us is secure.

The Personal Information you provide to VetSys is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved products and services to users. This means that we may retain your Personal Information for a reasonable period after you stopped using the VetSys Website. After this period, your Personal Information will be deleted from all systems of VetSys without notice.

You may request to access, update, correct, change, or delete your Personal Information at any time. VetSys will use reasonable efforts to timely update and/or remove your Personal Information. To protect the user’s privacy and security, VetSys will take steps to verify the user’s identity before making any requested access or change. To access, update, correct, change, or delete your Personal Information, to ask questions or to raise concerns regarding data protection and privacy, or submit your request via the Carrier contact form available on the website here.

Please note that while we will assist you in protecting your Personal Information, it is your responsibility to protect your passwords and other access credentials from others.

In some instances, VetSys may provide links to non-VetSys controlled websites, which VetSys will make reasonable efforts to identify as such. VetSys does not control such third-party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites. Furthermore, this Privacy Notice does not govern information collected about you by third parties.

Parents, Guardians, and Children: Our Website is intended for visitors who are at least 18 years of age, or the age of majority in their jurisdiction of residence. VetSys does not knowingly solicit information from, or market products or services to, children. If you do not meet the age requirements set out above, please do not enter your Personal Information on this VetSys Website.

‍Users from California: If you are a resident of California, effective January 1, 2020, you have certain rights under the California Consumer Privacy Act of 2018 (as amended by the California Consumer Privacy Rights Act) (“CCPA”), including the right to:

Requests to exercise rights under the CCPA are subject to verification by VetSys and are also subject to certain restrictions provided by the CCPA. We will not discriminate against California residents for exercising any of their applicable CCPA rights. While California residents have the right to opt-out of the sale of their personal information under CCPA, VetSys does not sell personal information to third parties. If our practices change, we will update this Privacy Notice and take any necessary action to comply with applicable law.

California residents who wish to exercise their CCPA rights can contact VetSys via the VetSys contact form available on the website here. California Civil Code Section 1798.83, also known as “Shine The Light” law permits California residents to annually request and obtain information that VetSys shared with other businesses for their own direct marketing use within the prior calendar year. If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which VetSys shared this information in the immediately preceding calendar year. To obtain this information, please contact VetSys via the VetSys contact form available on the website here.

‍Users from the European Union and other countries with privacy laws: You have the right to lodge a complaint with your national or state data protection authority, which may also be known as a supervisory authority. You also have the right to: (i) request access to and correction or erasure of your Personal Information; (ii) seek restrictions on; or (iii) object to the processing of certain Personal Information, and seek data portability under certain circumstances. To contact VetSys about a request to access, correct, erase, object or seek restrictions or portability, please contact VetSys via the VetSys contact form available on the website here.

Users from mainland China: You have the right (1) to be informed why and how VetSys processes your Personal Information, (2) to seek restriction or objection on process of your Personal Information, (3) to have access to or have a copy of your Personal Information, (4) to correct and update your Personal Information, (5) to seek data portability, (6) to erase your Personal Information if not against statutory requirement; (7) to withdraw consent of further processing your Personal Information, and (8) to cancel your account that you registered. VetSys shall promptly respond to your rights in a reasonable manner. Please contact VetSys via the VetSys contact form available on the website here.

‍Users from the US: VetSys does not collect Social Security Numbers through its Website.Users from the US: VetSys does not collect Social Security Numbers through its Website.

As VetSys expands and improves its Website, or as legal requirements change, we may need to update this Privacy Notice. This Privacy Notice may be modified from time to time without prior notice. We encourage you to review this Privacy Notice on a regular basis for any changes. The date of the latest version will be identified at the bottom of the policy.

If you wish to access, correct, update or erase your Personal Information, or if you have questions about VetSys' privacy practices in general or a complaint, submit your request via the VetSys contact form available on the website here. In the event that you are located in a country that is governed by the General Data Protection Regulation and would like to contact the local Data Protection Officer, please indicate this in the form and your inquiry will be directed to the appropriate person.